Privacy Policy

When you request a quote we collect your name, email address, suburb and — if you choose to give it — a phone number, along with whatever you tell us about the job. That is the whole set. We do not ask for date of birth, identity documents or payment details through this website.

If you become a client we also keep a service history: the dates we attended, what was done and what was charged. For weed control we keep a record of the product applied and the date, because that is a requirement of holding the accreditation rather than a marketing decision.

To prepare a quote, to schedule and perform the work, to invoice you, and to contact you about the job. That is the extent of it.

We do not sell your information, and we do not share it with third parties for their own marketing. The only parties who see it are the people doing the work and, where relevant, our accountant and our insurer.

Quote requests that do not become jobs are deleted after twelve months. Client records are kept for seven years after the last invoice, which is the retention period Australian tax law requires of us.

Chemical application records are kept for the period required by the relevant state regulations, currently three years, and may be produced to a regulator on request.

This site sets no advertising cookies and runs no third-party tracking scripts. If we add analytics in future, it will be a privacy-preserving tool that does not build cross-site profiles, and this page will say so before it goes live.

Your browser may store a preference for light or dark mode. That preference stays on your device and is never sent to us.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, subject to the retention obligations described above. Email the address below and we will respond within thirty days, usually much sooner.

If you are unhappy with how we have handled your information you can escalate to the Office of the Australian Information Commissioner. We would rather you raised it with us first so we have the chance to fix it.

If this policy changes materially we will update the date below and, for anyone on a regular schedule, mention it in the next service email. We will not make a change retrospective without telling you.

Questions about this policy, or a request to access or delete your information, go to hello@acme-home-services.example or call (02) 5550 0142.

This is placeholder content on a demonstration site and is not legal advice.